Frequently Asked Questions

◆ Answers from the Coven ◆

► How long does shipping take?

Your dark artifacts travel from our suppliers to your altar in 7 to 14 business days for standard shipping. Once your order is dispatched, you will receive a tracking number via email so you can watch your package journey through the shadows.

► Where do you ship?

We ship to the United States and most international destinations. The coven has no borders. Shipping rates and availability are calculated at checkout based on your location.

► What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be in their original, unused condition. Contact us with your order number and reason for return. Refunds are processed within 5-7 business days of receiving the item.

► What payment methods do you accept?

We accept all major payment methods including Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay. All transactions are secured with SSL encryption — your payment details are protected.

► How do I know what size to order for apparel?

Each apparel product page includes a detailed size guide with measurements in both inches and centimeters. We recommend measuring yourself and comparing to the size chart before ordering. When in doubt, size up — dark robes should flow freely.

► Can I cancel or modify my order?

Orders can be cancelled or modified within 24 hours of placement. After this window, your order enters the dark ritual of fulfillment and cannot be altered. Contact us immediately if you need to make changes.

► My item arrived damaged. What do I do?

If your item arrives damaged, please photograph the damage and contact us within 48 hours of delivery. We will arrange a replacement or full refund at no cost to you. The coven takes care of its own.

► Do you offer discount codes?

Yes. Use code COVEN10 for 10% off your entire order. Follow us on TikTok and Instagram for exclusive coven-only discount codes released during special events.

► How do I track my order?

Once your order ships, you will receive an email with a tracking number. Use this number on the carrier's website to follow your package's journey from the shadows to your door.

◆ Still have questions? Visit our Contact page ◆